In Liège, the phone is still the customer's first instinct: booking a table at a brasserie on Le Carré, making a hair appointment in Outremeuse, asking a Sclessin garage for a quote, or reaching a medical practice in Angleur. But between the rush of service, a customer already at the counter and hours that overrun, many of those calls ring out unanswered, and a missed call, in Liège as anywhere, often means a customer simply dialling the competitor next door.
Novexia solves this with Sofia, an AI voice agent that picks up 24/7 on your existing Liège number. No migration, no new number, no hardware to install: Sofia holds a genuine conversation, follows the request across the whole call, and logs every booking or appointment in a portal you keep under your control.
Calls answered, day and night
French and Dutch for Belgium
To go live on your number
New number, migration or hardware
The missed call: the Liège customer who won't call back
A busy lunch service in Liège hospitality, a fully booked salon on a Saturday, a tradesperson with their hands in an engine: these are exactly the moments when the phone rings most, and when it's hardest to answer. A customer who reaches voicemail rarely leaves a message. More often, they hang up and dial the next number.
Sofia changes that equation. She answers on the first ring, at any hour, never putting callers on hold or letting the line ring out. Your evenings, weekends and closing days stop being commercial black holes: every call becomes a booking taken or an enquiry logged, ready to handle the moment you're back.
The Liège businesses that benefit most
Sofia adapts to the rhythm of the hands-on trades that keep Liège and its province running. She is especially useful wherever the volume of calls outstrips the time available to answer them.
- Hospitality, brasseries, restaurants and hotels around Le Carré, Place du Marché or the banks of the Meuse: bookings, confirmations and changes handled during service.
- Hair salons and beauty studios: appointment booking and reminders without interrupting the person in the chair.
- Practices, doctors, dentists, physios, lawyers: screening and scheduling of requests, even outside opening hours.
- Garages and building trades across the Liège area: quote requests and qualified callbacks, never lost at the bottom of a voicemail.
She answers on your Liège number, in French and Dutch
You keep your Liège number, the one already printed on your storefront, your cards and Google. Sofia sits on top of it: no migration, no new number to announce, no box to plug in. For your customers, nothing changes, except that now, someone picks up every time.
In a region where French sits alongside Dutch, Sofia switches naturally between the two languages (FR/NL) depending on the caller. A Walloon customer, a Flemish supplier or a passing visitor is greeted in their own language, with the same ease, no keypad menu, no "press 1", just a conversation.
Live in under 14 days
No endless IT project. We set Sofia up with your hours, your menu or services, your booking rules and a tone that sounds like you, then connect her to your existing number. In practice, most businesses are up and running in under 14 days.
If you like, Sofia can answer in a cloned voice, yours or a team member's, so the greeting stays true to your establishment's identity. And beyond voice, she also runs your WhatsApp campaigns and confirmations, with two-way booking, to continue the conversation where your customers already like to write.
A portal you own, with no lock-in
Every call and every booking is saved in a portal you control: searchable history, search, CSV or API export, and deletion in your hands. Your data stays yours, you can export or erase it whenever you want, with no dependence and no lock-in.
On privacy, the logic is structural: you own the data, it is exportable and deletable, and a data-processing agreement can be signed. That gives you a clear, controlled record of every request from your Liège customers.