In a salon the phone always rings at the worst moment: hands in a colour, a balayage to watch, a client at the desk. You let it ring, they hang up and book elsewhere. In the evening and on Sundays, exactly when your clients are looking for a slot, the salon is closed and the call is lost.
A traditional answering service is expensive and knows neither your services nor your diary. Sofia, on the other hand, answers on the first ring, understands "I'd like a cut and a blow-dry on Thursday afternoon", offers a free slot and books the appointment, without interrupting you, at any hour.
Calls answered, even closed on Sunday
New numbers: you keep yours
To go live on your line
Languages, incl. FR/NL for Belgium
How does an AI voice agent handle a hair salon's calls?
Sofia holds a real conversation, not a "press 1" menu. She keeps context from start to finish: a client can say "actually, add a colour", name her favourite stylist or ask for an earlier slot, and Sofia follows without ever starting over.
She answers 24/7, even when the salon is packed or closed. The result: no more calls ringing out and no more clients lost to the salon next door.
- Answers on the first ring, even several calls at once.
- Understands natural speech: "a cut and a balayage", "same as last time".
- Knows durations and services (cut, colour, balayage, treatment, waxing) without hesitation.
- Stays available evenings and Sundays, when clients actually book.
What does Sofia capture for a booking at a beauty institute?
For automatic booking, Sofia asks exactly what you need to block the right slot: the service, its duration, the requested stylist or therapist, and the client's name and number. She knows a colour or a spa treatment takes longer than a simple cut and sizes the slot accordingly.
She can also ask your key questions, long or short hair, first visit, any known product allergy, so the appointment is ready to start on arrival. Every detail is logged, nothing gets lost on a sticky note.
Where do the salon's appointments and calls end up?
Every call and every appointment lands in a portal you own. You can see who called, what they asked for and the slot booked, from the front-desk screen or from your phone between two clients.
This portal is yours, no lock-in: search a client, export your appointments to CSV or via API into your point-of-sale software, and delete any record whenever you want. Your files stay your files.
- Full history: calls, requests and bookings, timestamped and searchable.
- CSV or API export into your point-of-sale and loyalty software.
- Data you can delete at any time, with no lock-in.
Can Sofia follow up with clients and confirm by WhatsApp?
Yes. Beyond the phone, Novexia automates WhatsApp, a channel your clients open far faster than email. Sofia can send a booking confirmation and a reminder the day before, a direct lever against the no-shows that wreck a day of chairs.
WhatsApp works both ways: a client replies "can you move it to 4pm?" and the appointment is adjusted. You can also run simple campaigns, win back a client who hasn't returned in three months, announce a freed-up slot or a new treatment.
- Confirmation and day-before reminder to cut missed appointments.
- Two-way replies: reschedule, cancel or grab a slot.
- Win-back campaigns to clients who haven't come back.
Do I need a new number, and how long to go live?
No, you keep your number. Sofia plugs into the line your clients already know, the one on your storefront, your card and Google. No migration, no new number, no hardware to install in the salon.
In French or English, and French-Dutch for a salon in Belgium, Sofia answers in your clientele's language. Setup is fast: you're typically live on your number in under 14 days. Sofia can even answer in a cloned voice, yours for example, to stay true to your salon's welcome.