In Brussels the phone rings at hours no one plans for. A guest calls from Place Sainte-Catherine to book a table, a patient looks for a slot in Ixelles, a driver wants a quote in Anderlecht, and, more often than not, no one can pick up. In the kitchen, at the chair, mid-appointment: every missed call in Brussels is a customer dialling the competitor next door.
Novexia changes that. Sofia, our AI voice agent, answers for you, in French and in Dutch, on the number your Brussels customers already know. No new number, no hardware, no migration: she sits on your existing line and holds a real conversation, not a “press 1” menu.
Calls answered day and night, even at the rush
French and Dutch, following the caller’s language
To go live on your existing number
New number or hardware to install
In Brussels, a missed call goes straight to the competition
The Brussels market is dense and impatient. Customers are spoilt for choice: if your line rings out between noon and 2 pm, or after closing, they don’t leave a message, they call the next address. For a city-centre restaurant, a salon in Saint-Gilles or a practice in Uccle, calls tend to land all at once, exactly when the team is least able to answer.
Sofia absorbs those spikes. She picks up on the first ring, even with three calls at once, understands the request and sees it through: booking confirmed, appointment made, question handled. You recover the revenue that today slips away into the busy tone.
Built for Brussels horeca and local trades
Brussels runs on its horeca scene and its independents. Sofia adapts to each trade and speaks your customers’ language, without ever going beyond what you’ve briefed her on.
- Horeca: restaurants, brasseries, cafés and hotels, reservations, covers, opening hours and everyday questions, mid-service and overnight alike.
- Hair and beauty salons: appointment booking, services, reschedules and cancellations.
- Medical, dental and paramedical practices: slots, reasons for visit and reminders, with a calm, consistent welcome.
- Garages and tradespeople: quote requests, appointments and cleanly captured contact details for a call-back.
On your Brussels number, in French and Dutch
Brussels is bilingual by nature, and so are your calls. Sofia answers in both French and Dutch (FR/NL) and follows the conversation in your customer’s language, with no menu to choose from. A call starts in Dutch, shifts to a question in French? She keeps up.
And all of this happens on your current line. Sofia sits on the number your customers already dial, no new number to publish, no handset to swap, no carrier migration. Your flyers, your storefront and your Google listing all stay exactly as they are.
Live in under 14 days
Rollout is fast and frictionless. We map out with you what Sofia should say and do, your hours, your services, your way of welcoming people, then connect her to your line. Typically you’re live on your number in under 14 days, often sooner.
Optionally, Sofia can answer in a cloned voice, yours or your team’s, so the welcome stays true to your venue, from the neighbourhood restaurant to the city-centre hotel.
A portal you own, in Brussels and beyond
Every call and every booking is stored in a portal that belongs to you: viewable, searchable, exportable to CSV or via API, and deletable on request. You keep control of your data, with no lock-in and no dependency, a data-processing agreement can be signed.
Beyond voice, Sofia also handles WhatsApp: campaigns and two-way booking, to follow up with a Brussels customer or confirm an appointment where they already read their messages. Voice, WhatsApp and the portal form a complete front desk, one you run end to end.