In a garage, the phone always rings at the worst moment: under a car on the lift, hands in the engine, or while handing a vehicle back to a customer. As a result, one call in two ends up on voicemail, and the driver simply calls the garage next door for their service or inspection.
Every missed call is a quote that never happens, a workshop slot left empty and a customer who won't come back. Novexia puts Sofia on your line: she picks up every time, understands the request (oil change, timing belt, tyres, inspection prep) and books an appointment while you stay focused on the mechanics.
Calls answered, even when the workshop is closed
To go live on your number
New number or hardware to install
Languages Sofia handles
How does an AI voice agent answer a garage's calls?
Sofia picks up on the first ring and speaks like a member of your team, not a "press 1 for the workshop" menu. She keeps track of the whole conversation: if a driver explains they've heard a braking noise for two days and are leaving on holiday Friday, Sofia connects the dots and offers a slot before they go.
She handles service bookings as well as everyday questions, opening hours, workshop address, courtesy cars, turnaround for a service, and passes more technical requests to the right person. For emergencies (roadside breakdown, engine warning light) she qualifies the situation and knows when to alert you straight away.
- Natural conversation, context kept from start to end of the call
- Workshop booking: oil change, service, brakes, tyres, timing belt, air-con
- Answers to common questions: hours, address, courtesy car, turnaround
- Triage of emergencies (breakdown, warning light) with an alert when needed
What information does Sofia capture for a garage booking?
For an appointment to be useful to the workshop, you need more than a name and a time. Sofia gathers everything your team needs to prepare the job before the car even arrives, and phrases it in the trade's own vocabulary.
She knows which questions to ask depending on the service: vehicle make and model, mileage, reason for the visit, symptoms described by the customer, and whether an inspection or manufacturer service deadline applies. Every call ends with a clear record, ready to become a repair order.
- Registration, make, model and mileage of the vehicle
- Reason for the visit and symptoms described (noise, warning light, leak, jerking)
- Type of service: maintenance, full service, diagnostic, tyre fitting, quote
- Deadlines to respect: technical inspection, manufacturer service, warranty
- Customer contact details and preferred slot, plus any courtesy-car need
Where do I find my garage's calls and appointments?
Everything Sofia takes over the phone lands in a portal your garage owns. You'll find every call, every workshop appointment and every quote request there, with a summary of the conversation, enough to plan the day at a glance and avoid gaps in the schedule.
The data belongs to you. You can search for a customer, export your history to CSV, connect it to your tools via an API, or delete whatever you want. No lock-in, no dependency: if you export everything tomorrow, it all leaves with you.
- Full history of calls and appointments, with a summary of each conversation
- Search by customer, vehicle or registration
- CSV export, API access and deletion, your data stays yours
Can Sofia follow up with customers on WhatsApp for servicing?
Many drivers would rather text than call, and a garage has countless reasons to stay in touch: annual service reminders, an upcoming inspection, winter tyre swaps, or simply confirming an appointment. Novexia adds WhatsApp automation, available today.
Sofia sends targeted campaigns ("your service is due, would you like a slot?") and handles the conversation both ways: the customer replies, picks a time and confirms their appointment without ever picking up the phone. Confirmations and reminders also cut no-shows, those lost workshop slots that cost you dearly.
- Servicing, service and inspection reminders via WhatsApp
- Two-way booking and confirmation, without a call
- Fewer no-shows thanks to automatic reminders
Do I need to change my number, and how long does setup take?
No, you keep your garage's number, the one on your sign, your cards and your Google listing. No migration, no new hardware to install in the workshop: Sofia connects to your existing line and picks up when you can't, or on every call if you prefer.
She answers in French and English, and in French and Dutch (FR/NL) for garages in Belgium, handy for cross-border or tourist customers. Optionally, Sofia's voice can be cloned to match the manager's, keeping the house tone. Getting started is fast: you're typically live on your number in under 14 days.
- Your existing number, with no migration or extra hardware
- French + English, and French + Dutch (FR/NL) for Belgium
- Optional cloned voice, matching the garage manager's
- Live on your line in under 14 days, typically